Front Desk Agent Vacancy In The Ramble Hotel

Hiring Organization / Company: The Ramble Hotel
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

Working at The Ramble Hotel is going to be different than your last hospitality job. Our focus in on our team first and the guest second. The hospitality industry is well known for creating impassioned guest experiences but, behind the scenes, associates work in a fairly un-hospitable environment . We are small by design so that we can focus on creating a highly rewarding and empowering workplace environment, and are passionate about creating a property that is as equally fulfilling for our associates as it is for our guests.

Talk is great, but we also wanted to share a couple tangible reasons why we’re different:

*One-hour paid lunch per week - we encourage you to get off property and meet some friends for lunch.

*Profit Sharing - if we have a great month, so should you. In 2019, the monthly average equated to an additional $3.47/hour. We believe strongly that an iconic hotel can make an imprint on a city’s present and future.

We also believe that this hotel doesn’t exist in Denver, which is why we set out to create it. Please carefully read through the following pages to determine if this job is the right fit for you. If it's not the right fit for you, that's perfectly okay, just please don't apply and then not show up for an interview.

GENERAL PURPOSE

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL DUTIES/RESPONSIBILITIES

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls and transferring calls with a positive attitude.

Maintains a friendly, professional and courteous demeanor at all times. A positive attitude is a must.

Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES

All Front Desk Agents will be required to work varied shifts, including overnights. This particular position will work (2) overnight shifts/week, but a set schedule will be guaranteed after training.

Processes all guest mail and messages by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.

Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.

Provides assistance to other associates and departments to contribute to the best overall performance of the department and the hotel.

JOB QUALIFICATIONS

Knowledge- Must have high school graduate level mathematical aptitude and know standard cash handling procedures even though we do not accept cash as a form of payment. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Skills- Must have vision ability to read written memos and monochrome/color computer screen. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for paperwork processing.

Abilities- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service opportunities, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Education/Formal Training- High School diploma or equivalent.

Experience- Customer Service experience preferred.

Material/Equipment Used- Standard office equipment including, but not limited to telephone, copier, PC (iMac) and PBX console.

Environment- Prolonged standing indoors.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Tips

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No



Job Location Information:
City: Denver
State: Co
Country: Us
Location: Denver, Co 80205

Date Posted: 2021-06-10
Job Listing No# : 46104


Share this job on:

Top 10 Tips When Finding a Job

If that you’re not kidding about on the lookout for Jobs, you’ll agree that it is likely one of the hardest jobs in this day and age. In most cases, you are going to don’t have any clue the place or what to look for within the job market. The good thing is that you’re not alone. There are a few people out there who are jobless like you. Finding a job even in a commercial center can be simple if you understand the place to start out. Before you begin your job searching procedure, here are tips that will help you to find your dream job.

1. Job Centers

Job firms are an improbable and frequently lost sight of hots pot for finding Jobs. Job firms often provide critical coaching, property, and programs for task seekers. Those companies will also be specifically helpful for young job seekers or those with little running revel in. A simple Web test for job firms to your areaought to uncover where and the best way to get to them.

2. Temporal companies

Many firms make a selection to have their positions dispatched via temporal agencies. The tip purpose for that is to save money on consultant advantages like healthcare. Temporally businesses likewise provide firms the way of screening candidates. Employment services can frequently be a sooner and no more daunting job than finding direct employment. An employment company would possibly likewise grow to be into an enduring job for the people who perform smartly all through their working.

3. Free job look products and services

It is a waste of cash whilst money is now tight within the first place. Of course, the money you pay for job searching sites is imposed deductible in case you are on a job. It’s smarter to use the money to pay for expenses.

4. Look at the nearby school

When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.

5. Newspapers

Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.

6. Foot hunts

If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.

7. Online Forums

Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.

8. Look at corporate websites

Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.

9. Ask friends

Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.

10. Make application regularly

Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.

Conclusion

When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.