Case Services Aide Iv - Weekend Screening - Child Protection Team -164451 Vacancy In Adams County Colorado

Hiring Organization / Company: Adams County Colorado
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

What Success Looks Like In This Job

We are seeking a reliable, caring professional to take referrals of child abuse/neglect from the community either by telephone, in person from walk-in clients, via fax, or mail; deliver customer service in a professional and courteous manner; communicate knowledge of community resources for food, clothing, legal, medical, etc.

Examples of Duties for Success

  • Obtains pertinent information including dates, names, addresses, and abuse/neglect/exploitation or self-neglect allegations accurately and enters it into the county/state system.
  • Gathers detailed description of the original allegations from the reporting party along with additional information related to abuse and neglect.
  • Delivers customer service in a professional and courteous manner.
  • Determines if callers have the right to information according to the rules of confidentiality.
  • Communicates information regarding county and community resources for food, clothing, medical, mental health, legal etc. to callers.
  • Collaborates and communicates with internal colleagues, community agencies, and reporting parties.
  • Displays positive, professional behaviors for others, confronts behaviors in a non-judgmental, effective manner and deescalates crisis situations.
  • Assists managers and other staff as determined.
  • Performs related duties and responsibilities as required.

Qualifications for Success

  • Skilled communication and listening skills within the organization and with the community.
  • Ability to prioritize multiple tasks.
  • Ability to use various electronic systems including CBMS, CAPS and Microsoft programs; typing skills.
  • Ability to document accurately and professionally.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work

More Qualifications for Success

  • Experience: One year of job-related experience
  • Education and Training: High School Diploma or GED equivalent
  • License or Certificate: None.
  • Background Check: Must pass a criminal background check.
  • Work Schedule: Saturday and Sunday, 8 a.m. – 8 p.m. in the office; plus two 8-hour days of your choice in the office Monday through Friday.
  • This schedule is non-negotiable other than the work days Monday through Friday.

Job Location Information:
City: Westminster
State: Co
Country: Us
Location: Westminster, Co

Date Posted: 2021-07-21
Job Listing No# : 56813

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